Cancellations for our fly-out trips must be made at least 10 days before check-in. In those cases we will issue a full refund minus our $30 booking fee per person. For inclement weather or mechanical problems, we will happily offer a full refund if there are no available dates times to make up your trip. For refusal of same day alternative departure time there is no refund.
Cancellation policy for Redoubt Mountain Lodge Crescent Lake Bear Viewing
Due to our intimate size & short season, any cancellation affects us significantly. Consequently, we adhere to a strict cancellation policy.
– If canceled within 120 days of arrival 50% of the cost of the booking will be charged.
– If canceled within 60 days of arrival 100% of the cost of the booking will be charged.
- All refunds will incur a 10% (total trip cost) processing fee.
We strongly recommend all guests purchase travel insurance to cover cancellations, disruptions to travel and weather related delays.
Redoubt Mountain Lodge is not responsible for any delays, extra days at lodge or cancellations due to weather. This includes disruptions to other travel throughout Alaska. Redoubt Mountain Lodge and its partners will make every attempt, within safe operating procedures and regulations, to remain on time and not subject guests to substantial delays, lost or extra days at lodge or trip disruptions.
Please know weather delays & lost days (outside of our control) do happen. Please keep your day flexible. This allows for time in the event float planes are delayed due to weather. Although not common, overnight weather delays do occur. Historically, we have 2-3 days each season where guests of RML are unable to arrive/depart from lodge due to weather. There is no refund for days lost at lodge due to weather preventing planes from accessing our location. There will be a charge of $400 per person if you have to stay overnight due to weather.
The see a bear or half your money back guarantee for July and August does not apply to Redoubt Mountain Lodge Tours. It only applies to Big River Tours.